TQM and Quality Tools

Course Overview

Total Quality Management and equips students with practical tools and techniques for quality improvement in various organizational settings.  It involves a systematic process of continuous improvement to meet or exceed customer expectations.

Who should take this course?

•       Quality Assurance and Professionals who wish to gain knowledge and understanding of TQM

•       Industrial professionals who wish to understand the best practice framework for TQM

•       Business Owners and Entrepreneurs

•       Facilities / Utility Managers, Supervisors and Executives

•       Consultants and Auditors

•       Personnel responsible for implementing and maintaining an TQM

Benefit / Outcome of the course

The course on Total Quality Management (TQM) and quality tools offers several significant benefits to individuals and organizations:

1.       *Enhanced Quality Awareness:* Participants gain a deep understanding of the principles and philosophies behind TQM, fostering a culture of quality consciousness within the organization.

2. *Improved Organizational Performance:* TQM methodologies and tools enable organizations to identify and address inefficiencies, reduce defects, and enhance overall performance and productivity.

3. *Increased Customer Satisfaction:* By focusing on meeting or exceeding customer expectations, TQM helps organizations deliver products and services that consistently satisfy their customers, leading to higher loyalty and repeat business.

4. *Cost Reduction:* TQM's emphasis on process optimization and waste reduction can lead to significant cost savings in terms of reduced defects, rework, and resource utilization.

5. *Competitive Advantage:* Organizations that implement TQM effectively often gain a competitive edge in the market by offering higher-quality products or services than their competitors.

7. *Employee Engagement:* TQM promotes employee involvement and empowerment, fostering a sense of ownership and pride in their work, which can lead to improved morale and retention.

8. *Compliance and Certification:* Organizations seeking ISO 9001 certification or compliance with quality standards can benefit from the course's insights into quality management systems.

9. *Problem-Solving Skills:* Participants develop strong problem-solving and root cause analysis skills, which are valuable in addressing various organizational challenges.

10. *Career Advancement:* Individuals who complete the course gain valuable skills and knowledge that can enhance their career prospects, whether in quality management, operations, leadership, or consulting.

11. *Sustainable Improvement:* TQM promotes continuous improvement as an ongoing process, ensuring that organizations don't just achieve quality momentarily but maintain and enhance it over time.

12. *Adaptation to Industry * The course covers the integration of TQM with emerging technologies, ensuring that organizations remain competitive in the digital age.

Overall, the benefits of this course extend to both individuals and organizations, providing the skills and strategies needed to drive quality improvement, enhance customer satisfaction, and achieve sustainable success in today's competitive business landscape.

Covered Topics

Definition: Quality and Total Quality Management

Quality Assurance Vs. Strategic Approach

Dimension Of Quality

Examples Of Quality Dimensions

Service Quality

Examples Of Service Quality

The Five Key Service Dimensions Of The Sevqual Model

Determinants Of Quality

The Consequences Of Poor Quality

Costs of Quality

Why do we need quality?

Responsibility For Quality

Ethics & Quality

Evolution of Quality Management

The Quality Gurus

Some History of Quality: Pre WWII

Baldridge Award

Benefits Of Baldrige Competition

Critiques for Baldridge

Recent Quality Trends:
Awards The Deming Prize

Recent Quality Trends:
Awards European Quality Award

Recent Quality Trends:
 Awards The Deming Prize

Recent Quality Trends: ISO Series
Quality Certification: ISO 9000

ISO 9000 Registration Process

ISO 9000 Quality Management Principles

ISO 14001, Weee, Rohs

ISO Series

Total Quality Management

The TQM Approach

Elements Of TQM

Obstacles In Implementing TQM

Criticisms Of TQM

Six Sigma

Six Sigma Programs

Six Sigma Technical Components:

Six Sigma Team:

Basic Steps in Problem Solving

THE PDSA Cycle

Process Improvement and Tools

The Process Improvement Cycle

Basic Quality Tools

-Flowcharts

-Check sheets

-Histograms

-Pareto Charts

-Scatter diagrams

-Control charts

-Cause and Effect diagrams

-Run Charts

Methods for Generating  Ideas

-Brainstorming

-Quality circles

-Interviewing

-5W2H

Benchmarking Process

Summary

Practice Questions

Assessment

After completing the session, the students will be evaluated through a multiple-choice final exam. Once the final exam is cleared the passing grade should be 70% then it is considered as an end of course.

Duration/Discount

The training session is scheduled to last for one day.  Skedmia intends to provide discounts to a starting of 4 to 5 individuals. 

Disclaimer

The author expressly disclaims responsibility for the accuracy, completeness quality of the material given. This training does not imply that the provide materials will ensure student mastery. This insinuates that it is the responsibility of the students to further improve the knowledge and skills gained through this training through in-field experiences and or other methods as applicable.