Terms of Service

Quality Policy


Define and meet our Customer’s requirements. Ensure that our Policies and Procedures are clear and concise to reflect what we actually do. Monitor and analyze performance metrics and make any necessary changes or adjustments as appropriate effecting Customer programs, Customer satisfaction, the Quality Management System, and/or any related entities. Educate all employees about the linkages between their jobs and Customer satisfaction.


Ethics Policy


Developed on the basis of international agreements, the SKEDMIA Ethics Policy sets out the minimum standards of conduct expected from employees, & Students

The policy covers a wide range of topics including human rights standards, how to deal with conflicts of interest, how to avoid bribery, as well as general principles on how the company competes.

This policy applies to all employees of the Company, and to temporary workers, consultants, contractors, acting for, or on behalf of, the Company within the country and overseas. Every employee and associated person acting for, or on behalf of, the Company is responsible for maintaining the highest standards of business conduct. Any breach of this policy is likely to constitute a serious disciplinary, contractual and criminal matter for the individual concerned and may cause serious damage to the reputation and standing of the Company.

In compliance with statutory legislations and to embed commitment to integrity and honesty the Company will not sanction the following: –

  • Give or offer any payment, gift, hospitality or other benefit in the expectation that a business advantage will be received, or to reward any business received.
  • Accept any offer from a third party that is known or suspected to be made with the expectation that the Company will provide a business advantage for their business or anyone else.
  • Give or offer any payment to a Government official in any country to facilitate or speed up a routine or necessary procedure.


Health & Safety Policy


The purpose of this  Policy is to clarify rulemaking procedures from the Office of the President, and the procedure for the development, review and approval of policies initiated at other levels or by other bodies in the SKEDMIA.  

Example 2 (For administrative regulations):

This policy has been established to ensure consistency of all external advertisement of SKEDMIA positions. External advertisements are supplemental to internal postings and recruitment/hiring policy requirements. Recruitment resources such as businesses, organizations, professional associations, alumni groups, and trade journals can be utilized by departments to aid in the search process. S/C/Ds needing assistance in identifying other potential recruitment resources may contact Human Resources Client Services.


Each employee is an important contributor to the SKEDMIA’S mission and each employee is needed at work to assist in accomplishment of the SKEDMIA’S goals and objectives.  community.  

To ensure effective and efficient operations of the SKEDMIA and provide the best possible work environment to employees, the SKEDMIA expects employees to adhere to the attendance standards as outlined in this policy. 

Covid 19 Policy


COVID-19 spread is emotionally challenging for many people, changing day-to-day life in unprecedented ways. All sections of society – including employers and employees – should play a role to protect themselves and each other and help prevent further spread of the disease

  • provide instructions to guarantee health and safety of employees at the workplace and on their commute
  • apply the best practices in maintaining hygiene in public/shared spaces
  • provide a work environment that complies with the highest standards of occupational safety and health
  • provide psychological and mental support to employees


Cyber Security Policy


We at SKEDMIA respect your privacy and we want you to understand that how we collect, use, and share data about you. This Privacy Policy covers our data collection practices and describes your rights to access, correct, or restrict our use of your personal data.

Unless we link to a different policy or state otherwise, this Privacy Policy applies when you visit or use the SKEDMIA websites, mobile applications.

Cyber Risk Management


Information is a valuable asset and access to it must be managed with care to ensure that confidentiality, integrity and availability are maintained.

To understand the likelihood and impact of its information security risks, the SKEDMIA has developed a risk management framework. This framework is employed to ensure that the risks associated with any particular asset or activity are consistently measured and addressed.

1 Scope

The information security risk management framework and its supporting controls, processes and procedures apply to all assets owned, working with and operated by the SKEDMIA.

The information security risk management framework and its supporting controls, processes and procedures also apply to all individuals who have access to SKEDMIA and technologies, including external parties that provide information processing services to the SKEDMIA

2 Objectives

This policy, its associated procedures, processes and guidance provide a common framework, methodology and organised approach to information security risk management across the SKEDMIA. This ensures that risk can be understood in a reliable and consistent manner.

The SKEDMIA’S information risk management objectives are that:

  • All our information risks are identified and assessed.
  • All identified risks are managed and treated in line with the SKEDMIA’S risk appetite.
  • Appropriate information security controls are put in place and maintained across all of the SKEDMIA’S information assets.
  • To align with information security industry best practices and standards, such as ISO/IEC 27000:2018.

3 Risk Management Methodology

Information security risks are managed in line with the SKEDMIA’S Risk Management Manual and governance, as described below.

Along with this, information security risks are identified, managed, assessed and treated using methodologies from ISO/IEC 27005:2018 and NIST SP 800 30 where appropriate.

The Risk Management Framework outlines how these individual methodologies are employed to ensure the management of information security risk is comprehensive, appropriate and consistent.

4 Risk Appetite

Risk appetite is the level of tolerance the SKEDMIA has for threats and vulnerabilities. The SKEDMIA  has a stated low appetite for mission critical risks, however, in order to conduct research and continue to attract high quality students, the SKEDMIA has to experiment and innovate in both activities with a degree of risk attached.

IT Services underpin and enable many activities and IT Services’ appetite for risk reflects the overall SKEDMIA approach: For mission critical or high importance services, IT Services has a low risk appetite. For medium or low importance services, IT Services has a moderate risk appetite..

In all cases where risk is tolerated or transferred it will need to be documented, justified and approved, by an appropriate staff member.

5 Risk Management Framework

The Risk Management Framework outlines each step of the information security risk lifecycle, including how risks are identified, assessed, treated, monitored, reviewed and reported.

This framework defines how information security risks are practically measured and managed, ensuring consistently.

6 Risk Registers

The results of various risk assessments, including the high level annual information security risk assessment will be recorded and tracked in the Information Security Risk Register.

Where relevant and appropriate, risks will be communicated to departments and faculties to be logged, tracked and escalated in their local risk registers.

The content and structure of various risk registers are detailed in the Risk Management Framework.

7 Policy Development and Implementation

The effectiveness of the policy and the information security risk framework will be continually measured to ensure they are fit for purpose, consistent and sustainable.

This will be performed through an annual review of the framework’s effectiveness in line with the attributes mentioned above. The policy will be updated to reflect any approved change to the framework.

Privacy Policy


Thank you for joining the world’s largest online learning marketplace. We at SKEDMIA respect your privacy and want you to understand how we collect, use, and share data about you. This Privacy Policy covers our data collection practices and describes your rights to access, correct, or restrict our use of your personal data.

SKEDMIA needs to collect and use certain types of information about its students, its staff and third parties with whom it deals in order to operate. This includes current, past and prospective employees, clients and other with whom it communicates. The personal information must be dealt with properly however it is collected, recorded and used , whether on papers , in computer software or recorded on other material. We regard the lawful and correct treatment of personal information by SKEDMIA as very important to successful operations and to maintaining confidence between those with whom we deal and ourselves. We ensure that our organization treats personal information lawfully and correctly.

Specifically, the principles require that personal information:

  • Shall be processed fairly and lawfully and, in particularly, shall not be processed unless Specific conditions are met.
  • Shall be obtained only for one more specific and lawful purpose, and shall not be further processed in any manner incompatible with that purpose or other purpose;
  • Shall be adequate , relevant and not excessive in relation to the purpose or purposes for which they processed;
  • Shall be accurate and where necessary, kept up to date.
  • Shall not keep longer than is necessary for that purpose or purposes.
  • Shall be processed in accordance with the right of data subject under the legislation;
  • Appropriate technical and organizational measures shall be taken against the un authorization or unlawful processing of personal data and against accidental loss or destruction of, or damage to , personal data;

Therefore, SKEDMIA will through appropriate management, strict application of criteria and control:

  • Observe fully conditions regarding the fair collection and use of information;
  • Meet the legal obligation to specify the purpose for which information is used;
  • Collect and process appropriate information, and only to the extent that it is needed to fulfill the operational needs or comply with any legal requirements;
  • Ensure the quality of the information used;
  • Apply strict checks to determine the length of the time information held;
  • Ensures that the right of people about whom information is held, are able fully exercise under the legislation( these includes : the right to be informed that processing is being undertaken , the right of access to one’s personal information , the right to prevent processing in certain circumstances and right to correct or rectify ; block or erase information which is regarded as wrong information;
  • Take appropriate technical and organizational security measures to safeguard personal information;
  • Ensure the personal information is not transferred abroad without suitable safeguard.

In addition SKEDMIA will ensure that:

There is someone with specific responsibility for data protection in the organization (currently the nominated person is IT Head) every one managing and handling personal information understands that they are contractually responsible for the following good data protection practice

  • Every one managing and handling personal information is appropriately trained to do so ;
  • Every one managing and handling personal information is appropriately supervised;
  • Anybody wanting to make enquiries about handling personal information knows what to do;
  • Queries about handling personal information are clearly described;
  • A regular review and audit is made of the way personal information is managed;
  • Methods for handling the personal information are regularly assessed and evaluated;
  • Performance with handling personal information is regularly assessed and evaluated.


Refund Policy


When making a request for refund, clients will be asked to provide all relevant evidence to support their claim.

SKEDMIA will review the refund request and based on the evidence provided, it will take one of the following decisions:

  • Refund approved: SKEDMIA accounting team will review the refund request, and if the request is approved, the refund will be executed by the payment authorities according to the method the client has selected in the refund request form.
  • Refund refused: SKEDMIA can refuse the refund request in case there is evidence of fraud, refund abuse, lack of information, or other deceitful actions.

Please note that:

  • SKEDMIA will refund the exact amount it has received in its bank account. If any fees were applied against your invoice, they will be deducted from the refund.

If the reimbursement procedure involves fees, these fees will also be deducted from the reimbursement.

  • SKEDMIA offers a coupon code that waives fees of exams and certifications for candidates that attend a training course provided by a SKEDMIA Reseller. In these cases, the candidates that are provided with coupon code and have used that coupon code, are not eligible for a refund.

If you want to submit a refund request, please download the Refund request document and send it to the following email address:

Once your request for a refund is reviewed, an email will be sent to you with notice that we have received your request. You also will be notified whether your request for a refund is approved or rejected. 









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